Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables Black Bean to remotely secure, monitor, and manage your endpoints to reduce costs and increase service delivery efficiency.
Key Features of RMM:
RMM includes pre-built and custom monitoring & management policies, warranties, including documentation management to provide the ideal blend of capability, usability, security, and performance.
RMM gives Black Bean the ability to effectively report to you on performance, health, and security. RMM has reporting capabilities that provide reporting on critical metrics, activity, and status. RMM reports allows Black Bean to pull an inventory report which can assist with hardware upgrade recommendations and IT audits.
RMM Ransomware Detection
We can remotely monitor and manage your foundation by detecting ransomware early on. We monitor for crypto-ransomware on endpoints using behavioral analysis of files, and we receive automatic alerts when a device is infected so you don’t have to report it.We automatically alert clients of problems detected and assess them so they don’t affect the businesses in the future.
RMM monitors all of your devices in real-time such as servers, VMs, ESXi, PCs, laptops and network devices instantly informing you of current issues and flagging potential problems. Powerful auto-responses to alerts resolve problems automatically or simplify troubleshooting by providing Black Bean with useful diagnostic information.
Rapid Remote Support
RMM enables Black Bean to rapidly and securely connect to any device, regardless of location. Our range of remote support tools enables efficient troubleshooting and assistance without interrupting our clients. Worried about privacy? We can enable privacy mode to prompt you before allowing any remote access to your device.
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